Key Strategic Implementation

• Design SME business model according to specifications and to blueprint key sales processes for managing the business

• Successfully roll-out & embed new SME model across the Bank

• Deliver relationship banking value proposition to target customer segment

Business Management

• Manage achievement of P&L and volume targets of SME business unit

• Ensure profitability of business by keeping cost to within budget and maintaining premium pricing, right product and customer composition

• Keep loan loss to expected level and ensure no adverse audit or breaches in regulatory compliance.

People Management

• Recruit and build a team

• Coach and mentor Regional Heads and key sales managers; manage a large SME sales force

• Review and manage the performance of sales force and team leaders

• Work with stakeholders of end-to-end process to deliver SME banking value proposition to target customer segment

Network Management

• Establish presence in all target markets and participate actively in external events to promote brand name

• Ensure relationship banking positioning – understand customers’ banking needs and serving them with “One-stop financial solution”

Customer Fulfillment

• Build and inculcate a strong customer service culture to serve target customers.

• Ensure high customer fulfillment and satisfaction

DELIVERABLES

 Overall P&L responsibilities and success for the SME business unit :

• Total # of customer
• Total loan/deposit balance
• P/L (Revenue)
• NPL
• # of total sales force /retention
• Revenue (# of product) per customer

• The ideal candidate would be a seasoned professional with a minimum of 10 years preferably in SME business with a financial institution. While the ideal candidate should be a local, foreigners with experience in an MNC bank will be considered.  Those with experience in the Vietnam market will have a definite advantage.

• Past successful track record of building and managing a large sales force.  Hands-on experience in a new start-up is an obvious advantage.

• A strong grasp of English both written and spoken is a must. 

• The professional should possess a Bachelor’s degree and relevant post-graduate education from a well-recognized institution.

• The professional would possess strong interpersonal skills and would come with a proven track record of building, managing and motivating large teams. He/She would be a good people manager and a team-oriented individual.

• A commercially savvy individual with an entrepreneurial flair and strong calculated risk-taking approach, balanced with the acumen of a disciplined business manager. He/She would possess the ability to think “out-of-the-box” in identifying and leveraging business opportunities beyond the conventional banking platform.

• Excellent interpersonal and negotiation skills.

• A strong communicator with excellent written and presentation skills.

• Impeccable integrity.