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Job Detail: Customer Service Manager

Company Profile
A leading international textile companny
Job code
Job Title
Customer Service Manager
Category Textile / Garment
Salary 1000 - 1200$
Ho Chi Minh

Job Description

  • Overall management of the customer service’s daily activities
  • Cooperating with other related departments to ensure the efficient and effective functioning of CS department within the company’s supply chain.
  • Managing CS staff to ensure the effectiveness of order processing and handling customer enquiries.
  • Implementing selling policies, service offers effectively.
  • Support the sales team by providing accurate and timely reports as requested by the SDs
  • Advise the Sales Directors of any significant issues either within the CS department or from customers which might be likely to impact negatively on the business
  • Promote a culture of continuous improvement within the CS department, to achieve zero errors and enhance customer satisfaction both internally and externally.
  • Be responsibility to train and develop professional customer service team
  • Proactively identify areas/ initiatives to improve customer satisfaction

Job requirement

  • Well presented and spoken candidates
  • Strong leadership skill, good team player
  • Effective communicator with good problem solving skill.
  • 3+ years of experience in a supervisory role of sales or customer- related functions
  • Experience in Logistic, Supply Chain Management would be an advantage

Person In Charge Trinh Huu Chi (Mr.)
Telephone (+84) 918 484 890

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