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Job Detail: Head of Operations
An American restaurant chain and international franchise.
Head of Operations
5000 - 7000$
Ho Chi Minh
Drive performance on business and operations goals/KPIs including store P&L. Deliver execution to and above standards across the system.
Prepare and implement Operations and customer experience roadmap for the future to support long term growth plans for the business, with focus on innovating and improving customer and team member experience. Ability to innovate and try new things is key.
Lead the operations organization across the country (~3000 people), develop leaders, and build organization for the future. Build a positive, people oriented culture. Stay in touch with all levels of the organization.
Support and drive growth from new stores; collaborate on new store locations and development strategy.
Manage, lead and interact with internal and external stakeholders as required (other function in the organization, Franchisor, Authorities). Represent the voice of customer and store teams in all forums.
15-20 Years of experience with demonstrated ability to lead and earn respect and trust of large teams with senior talent.
Experience in F&B or hospitality industry.
Ability to balance people orientation with delivering performance.
High integrity; experience with other multinational/ international organizations.