Job Detail: Training Manager – Hanoi

Main responsibilities:

The overall responsibility of Training Manager is to planning, organizing, leading and supervising all training activities for the company. More specifically, at front line, Training Manager is ultimately responsible for the service quality staffs deliver; at back office, Training Manager is responsible for people development as planned.

Identify training needs and develop training plan

• Continuously review and upgrade training curriculum based on actual requirements from Operation team
• Develop an effective training programs which address the training needs while ensuring optimum cost

Implement training programs

• Implement orientation/ training programs for new people to provide fundamental knowledge and attitude
• Follow up with Operation team (i.e. Restaurant Managers, Area Managers, Operation Managers, COO) to ensure new people are smoothly integrated into team, trained on the job and sent for re-train and on-going training
• Continuously benchmark with other service providers in the industry to upgrade service quality by providing effective training
• For people working at back office, training manager is responsible for their development/training plans are implemented as per plan

Appraisal of training effectiveness

• Implement post-training evaluation to ensure quality is met and design follow-on training
• Coordinate with Operation and relevant departments to get feedbacks on training results

Team development

• Develop training team as in their development plan
• Own and promote teamwork within training team
• Build and upgrade training manuals, training process and other related documents and templates, provide input in standard operational procedures
• Ensure training center achieve its target and priorities from time to time

KPI (to be assigned specifically based on Op. target)

• Service quality
• Food quality
• Staff turnover
• Training cost/person
• % of people achieving their development plan
• Manage all training activities within approved budget
• Others from time to time

 Recruitment:

• Be responsible for the effective recruitment of staffs at restaurants

Reporting

• Be responsible for relevant reports for HR and Operation

KPI

• Work out team structure for training team
• Work out most effective way to interact with Operation team (procedure, structure, roles)
• Work out plan to upgrade training materials
• Report on current training system: advantages and disadvantages
• Implement successful training courses for restaurant management team (3-5)

Quality:

• Critical thinking/ big picture: clear on training and the person’s role
• Organizing: team structure, role and interaction with ops
• Skill to do training? What are the challenges?
•  Team management: how to ensure motivation, fairness, priorities of training? (interview the current trainer)
• Set priorities and planning: materials upgrade, task allocation, building up team…

• Diploma in Training & Development
• A minimum of two years of experience in Training field or in tourism/hospitality industry
• Good listening skills/ presentation skills/ written skills
• Fluent in English and Vietnamese
• Ability to use a variety of learning/ training concepts and principles
• Proficiency in Ms software (Word/ Excel and Power Point)
• Aggressive, sociable, pleasant personality, well-organized, customer-oriented and result-oriented