Job Detail: Center Manager - Lifestyle Department

Operation & Customer Service Management

• Being directly responsible for the following sections: Bowling & F&B and VGD operations
• Managing the team of 26 people including Assistant CMs/Technicians/cashiers/ waitresses and bartenders; always looking at building up teamwork spirits and people development;
• Establishing, monitoring clear customer service levels to ensure good customer service quality is delivered toward any of our customers with the goal “Customers are gold”.
• Being responsible for building a strong business relationship with business partners, customers and vendors;
• Implementing and monitoring incentive payment schedules to balance the cost-profitability ratio and boost up motivation levels of staff.

Marketing/PR Contribution

• Conducting competitive analysis and post-promotion audits and media coverage;
• Working with the Marketing Manager and the General Director in building up smart marketing plans to drive revenues;
• Developing public relationship to enhance service and product visibility in the market.

• Implementing approved marketing campaigns to drive revenues;

 Profit and Lost Responsibilities

• Formulating and implementing approved strategies to maximize sales and profits of the center;
• Fully responsible for driving revenue of 3 sections: Bowling & F&B and VGD. In Bolwing section, fully focus on driving revenues for 3 key market segments: membership-tournament, corporate bookings, and walk-in clients ( with assistance of a sales executive if needed);
•  Planning, budgeting and controlling operating expenses to maximize Net Operating Income of the center
• Identifying competitors’ products, benefits and new launches and working with sales effective team to respond to changing market dynamics.

Others

• Making timely and accurate monthly and weekly reports on sales figures, budgets, WIP (work in progress), operation and marketing.
• Taking other tasks if required by the General Director

Requirement

• University Degree
• Good communication in English & Vietnamese
• Ability to work under pressure
• At least 3 year experience in managing roles in hospitality industry